Reference

Know Where You Stand with n3on

Our legal terms set out what you can expect from us and what we ask of you — covering account eligibility, wallet use, and how we handle your data.

Eligibility by regionAccount & wallet rulesData handling policyContact your way
n3on Know Where You Stand with n3on
HOW WE HANDLE YOUR DATA

Security, Retention and Your Rights

Account Security

Your account is protected with OTP verification on every login. We do not store your bKash or Nagad PIN — only the wallet number you register with us.

Data Retention

We keep transaction records and account data for as long as required by applicable law. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you visit. You can manage cookie preferences from the footer link.

Request Changes

To update, correct, or request deletion of your personal data, raise a ticket under 'Legal & Compliance' in account settings. We aim to respond within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Team online

Live Chat

Open the chat widget from any page on n3on. For legal queries, select 'Account & Terms' from the topic menu so the right team picks it up.

Email Support

Send detailed legal or account questions to our support address. Include your registered bKash or Nagad number so we can locate your account quickly.

Account Help Centre

Log in, go to your account settings, and open a support ticket under 'Legal & Compliance'. Responses come back to your registered contact on file.

Common Questions About Our Terms

These are the questions we hear most often about eligibility, data, and account rights. If yours isn't here, our support team handles legal queries through live chat or the account help centre.

Access depends on your local law and eligible regions. We do not confirm legality for any specific location — check the rules that apply to you before opening an account.

We verify that the bKash, Nagad, or Rocket number on your account belongs to you. A name mismatch triggers a manual check before any withdrawal is processed.

Log in, go to account settings, and open a ticket under 'Legal & Compliance'. Include your registered wallet number so we can pull the right records for you.

We post the updated version on this page with a revised date. Continuing to use your account after that date means you accept the new terms as written.

Yes. Raise a deletion request through the account help centre. We retain some records as required by law, but we will tell you exactly what stays and why.

Contact support via live chat and select 'Account & Terms'. Have your bKash, Nagad, or Rocket transaction reference ready — it speeds up the review significantly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.